1Introduction

This manual explains the installation, configuration and usage of the payment module for Magento and Open Payment Platform.

Before beginning with the installation, please make sure that you are in possession of all necessary data:

  • User name and password for the log-in to the back-end of Open Payment Platform
  • Magento payment module by sellxed.com/shop
  • Access data to your server and shop

In case you don't yet have a contract with Open Payment Platform, you can acquire it directly through us.

1.1Installation Procedure

In this document you will find all information important for the installation of the module. It is important that you strictly follow the check-list. Only by doing so a secure usage in correspondence with all security regulations can be guaranteed.

  1. Configuration of the test environment by means of the integration data from Open Payment Platform. These can be found on the test platform under
  2. Configuration of the basic settings of the payment module
  3. Configuration of the payment methods
  4. Carrying out of a test purchase by means of the attached test data at the end of this document
  5. If the test was successful, you can configure the live data in your shop. Log into the live environment with the obtained access data under:
Installation Service

Our payment plugins should have per default the correct settings for most of our customers' preferences. That means once you have entered the required credentials in the plugin configuration to connect your account to your website, the plugin should be fully operational. Should you be willing to receive detailed informations on a setting you do not know, you may contact our support team who will be able to assist you further.

Our support team is at your disposal during regular business hours at: http://www.sellxed.com/support. Furthermore, you have the option of ordering our installation service. We will make sure the plugin is installed correctly in your shop: http://www.sellxed.com/shop/de/integration-und-installation.html

.htaccess Directory Protection

In order to test the module, any kind of directory protection or IP blocking on your server must be deactivated. This is crucial; otherwise the payment feedback of Open Payment Platform might not get through to the shop.

2Configuration

2.1Basic configuration of the main module

The access data for the test environment () is provided to you by Open Payment Platform.

Navigate to the main module in your Shop and fill in the following access data:

  • Authorization Bearer Token (Access Token)
  • Entity ID (CHANNEL ID )
  • The User ID and Password are depreacted and not required anymore, use the new Authorization Bearer Token instead.
  • You no longer need the parameter Security Sender and Security and Hash Secret for the integration. You can simply ignore this entry.
  • The boxes for "Security Hash" and "Security Hash Secret" can be left empty unless your Payment Service Provider instructs you to do otherwise
Figure 2.1: The Authorization Bearer Token in the Open Payment Platform backend.

You also have more entry options. For example the Custom Parameters. In principle you leave these blank unlessOpen Payment Platform requires you to do otherwise.

2.2Configuration of the Payment Methods

In order to activate the payment methods and to change other payment specific settings, navigate to the settings. (A description as to where to find these settings is listed here hier)

In the configuration of the payment methods you can define which Entity ID (Channel ID) should be used for which amount. This allows you to use a non-3D Secure Channel in case of small figures. In order for you to be able to set up and get the corresponding contract please contactOpen Payment Platform.

Figure 2.1: Configuration of the payment method using the example Magento (icon image, can differ from your version of the image).
PCI: New Authorization Method Widget

Please note that the use of the Hidden Mode comes with additional certification requirements (compare with our blog entry regarding this subject). For this reason we will no longer supply our new versions with the hidden mode. If you still use the hidden mode in you payment methods please solely use Widget. The support of the hidden mode will be terminated shortly.

2.3Configuration Webhook

In some special cases it may happen that the payment notification sent by Open Payment Platform can not be proceed by your Magento shop. We recommend to configure a so called webhook in the Open Payment Platform backen under Administration > Webbhook. Please make sure that you configure the correct URL which you can find in your Magento shop under System > Open Payment Platform for Magento 1 and under Stores > Open Payment Platform for Magento 2 > Setup.

2.3.1Configuration Webhook by Merchant

If you have to configure the the webhook on your own, you can find the webhook URL in your Magento shop at System > Open Payment Platform for Magento 1 and under Stores > Open Payment Platform for Magento 2 > Setup . Make sure you configure it in the Open Payment Platform Backend under Administration> Webbhook. Furthermore you have to define a so called "secret for encryption" key. Make sure that you also save the same values in the corresponding fields, as on the Picture below.

Customweb "secret for encryption" Generator

Please note that only ASCII characters may be used for the generation of this key pass phrases. Please use our "secret for encryption" generator so that you do not enter invalid characters.

Figure 2.1: Open Payment Platform Webhook configuration in the backend under Administration > Webbhook.

2.3.2Configuration Webhook by Open Payment Platform

In some Open Payment Platform accounts you can not configure the webhook by yourself. Therefor you have to provide the webhook URL to Open Payment Platform once they setup it for you, they will provide you a specific "secret for encryption" key, which you have to configure in the main module configuration of the module in your shop.

2.4Activation and Testing

When you have activated and configured the payment methods you can run a test with help from the manual Test data.

If the tests were successful you now switch the operation mode from test mode to "Live Mode" and replace the safety features above with your personal access data for the live platform. You will receive this data directly from your Payment Service Provider. Normally the USER ID etc. should be identical for the Live Mode.

3Module Installation and Update in the Magento Shop

3.1Installation

At this time you should already be in possession of the module. Should this not be the case, you can download the necessary files in your customer account in the sellxed shop (Menu "My Downloads Downloads"). In order to download the module in your shop, please carry out the following steps:

  1. Download the plugin. The download can be found in your sellxed.com account under "My Downloads".
  2. Unzip the archive you have just downloaded.
  3. In the unzipped folder navigate to the folder "files"
  4. For some shops there are different versions of the plugin provided. If this is the case open the folder which corresponds to your shops version.
  5. Using your preferred FTP client upload entire content of this folder into the root directory of your shop. For some shops there is a specific folder containing the plugins. If thats the case upload the plugin into this folder. Make sure that the folders aren't replaced but merely merged.
  6. If you haven't yet done so, log back into your shop.

In the following you will find the installation manual for Magento 1 as well as Magento 2

3.1.1Magento 1

Compiler Cache / Caching

Before you start the installation or after doing an update of the module, please make sure, that the compiler cache is disabled. Also make sure that you cleared the cache otherwise it could be that the settings page is not visible.

  1. Create a back-up of your shop.
  2. Extract the content of the ZIP file that you have downloaded in your sellxed.com account.
  3. Copy the entire content of the folder "files" into the main directory of the server of your shop respectively to the folder where the plugins are copied normally. In order to do so, use your usual ftp program. Make sure that the folders aren't replaced but merely merged.

3.1.2Magento 2

Im Folgenden werden die Schritte für die Installation und das Update der Extensions erklärt.

3.1.2.1Installations Requirements

Bitte beachten Sie, folgende Voraussetzungen sind für den Betrieb von Magento 2 zwingend zu erfüllen:

  1. System requirements von Magento (http://devdocs.magento.com/guides/v2.0/install-gde/system-requirements.html)
  2. Der Cron Job muss korrekt eingerichtet sein, sonst können keine Extensions installiert werden. Weitere informationen fidnen Sie hier: http://devdocs.magento.com/guides/v2.0/config-guide/cli/config-cli-subcommands-cron.html

3.1.2.2Installation

For the installation of the plugin in your Magento 2 store please follow these steps:

  1. Readiness Check

    Before uploading the plugin it is necessary to do the Readiness Check for Magento 2

    1. 1. Save this script as cw-setup.php on your copmuter.
    2. 2. Upload this cw-setup.php Script into the root directory of your Magnto 2 installation.
    3. 3. Access your server via SSH and run this command: php cw-setup.php
    4. 4. The script will present you with additional commands which you need to execute.

    About the cw-setup.php script

    The provided script generates a set of commands which should be executed to clean up Magento 2. The script itself doesn't execute anything. It only generates the the necessary commands.

  2. Upload

    Upload the content of the folder files_2 into the root directory of your server. Execute the commands provided by the cw-setup.php script again.

3.2Updates and Upgrades

You have direct and unlimited access to updates and upgrades during the duration of your support contract. In order to receive constant information about available updates we ask you to subscribe to our RSS feed that we publish for your module. More information regarding the subscription of this RSS feed can be found under: http://www.sellxed.com/en/updates_upgrades.

We only recommend an update if something doesn't work in your shop, if you want to use new feature or if there is a necessary security update.

3.2.1Update Checklist

We ask you to strictly comply with the checklist below when doing an update:

  1. Always do a back up for your database and your files in your shop
  2. Use always a test system to test the update process.
  3. Wait until all the files are copied to the shop, clear the cache if there is one in your shop and then visit the configuration page of the main module so that the update process will be initialized.
Do not do updates directly in the live environment

Please test the update procedure first in your test shop. Our support team is able and willing to help you if you experience problems with the update process. However, if you decide to perform the update directly in your live shop there is the possibility of a downtime of the shop of more than two days depending on the availability of our support if you do not want to book our complementary support.

Depending on the version it could be that the database has to be migrated. We recommend you therefore, to perform the updates in times when the shop is not visited too frequently by your customers

3.2.2Update Instructions

Please always read the update instruction. They can be found on the plugin page in the shop under the section change log on the lower end of the page. If there are no special remarks, you can proceed by just overwriting the files in your system

3.2.2.1Magento 1

  1. Download the newest version of the plugin. The download is available in your sellxed.com account under "My Downloads".
  2. Extract the ZIP file.
  3. Upload the folder files_1into the root directory of your shop.
  4. Clear the Magento cache

3.2.2.2Magento 2

  1. Download the newest version of the plugin. The download is available in your sellxed.com account under "My Downloads".
  2. Extract the ZIP file.
  3. Upload the folder files_2into the root directory of your shop.
  4. Clear the Magento cache

3.3Database Migration

This section describes how you can run the database migration script

This only needs to be done if your Magento installation shows error messages regarding missing tables or columns in the database.

3.3.1Magento 1

Clear the Magento cache

If this does not resolve the issue, remove the entry oppcw_setup from the core_resource table and clear the cache again.

3.3.2Magento 2

From the command line run the following command:

php bin/magento setup:upgrade

4Module Configuration in the Magento Shop

The configuration consists of two steps. The first step is the configuration of the main module with all the basic settings (cf. Configuration of the Main Module). During the second step you can then carry out individual configurations for each payment method . This allows for full flexibility and perfect adaptation to your processes.

Create back-ups!

Please create a back-up of the main directory of your shop. In case of problems you will then always be able to return your shop to its original state.

We furthermore recommend testing the integration on a test system. Complications may arise with third party modules installed by you. In case of questions, our support is gladly at your disposal.

4.1Configuration of the Main Module

4.1.1Magento 1

The settings for the main module can be found under System > Configuration > Open Payment Platform. Enter the various options, some of which you have already specified in the configuration with Open Payment Platform. Information on the functionalities as well as the impact of the individual settings can be found directly by the option.

The field "Time-Out for pending Payments" defines after how many minutes the order status should switch from pending to cancelled (0 means that nothing should be changed) if no successful feedback concerning the payment is received from Open Payment Platform. This might occur e.g. if the customer has closed his or her browser. Further information on this topic can be found under Order Status.

4.1.2Magento 2

You will find the settings of the main module via Stores > Configuration > Sales > Open Payment Platform > General.

Fill in the fields according to the configuration of Open Payment Platform or with the data which you received directly from Open Payment Platform. You can find more exact explanations regarding each option in the help text by the input boxes.

Figure 4.1: Magento 2: Configuration of the basic module. Please note, that this is an example and the settings can differ.

4.2Configuration of the Payment Method

4.2.1Magento 1

After having successfully installed the main module, you will find the individual payment modules under System > Configuration > Payment Methods. You can save individual settings for each payment method and thereby optimally adapt the payment methods to your existing processes. The most central options are described in more detail further below.

4.2.1.1Direct Capturing of Invoices

The "Invoice Creation" specifies if invoices should be captured directly or not. Captured invoices can no longer be modified. If you wish to be able to modify the ordered article for debiting, please set this option to "Deferred".

4.2.2Magento 2

After having successfully configured the main module, you will find the settings for each payment method in your shop via Stores > Sales > Payment Methods. For each payment method you can change the settings individually to optimize the payment processing in your shop.

4.2.2.1Accounting

For each payment method you need to choose whether you want to register directly or delayed. A delayed booking only reserves the amount. Therefore it is important that you follow the instructions for such transactions as listed below. Reservations are usually only valid for a few days so we recommend to register directly. The delayed booking isn't available for every payment method.

4.2.2.2Authorization Method

For some payment methods you can choose between different authorization methods. The authorization method determines how the payment form is presented in your shop. Please note that for some authorization methods with credit cards there are extended PCI requirements. (https://www.sellxed.com/en/blog/pci-300-changes).

4.3Shop ID

In the case of a multi-store set up (cf. chapter: Multi-Store), the parameter Shop ID identifies the shop's request and, therefore, redirects the feedback of Open Payment Platform based on the shop ID.

4.4Order Prefix

With the option order prefix you can define your own order scheme for the transmission to Open Payment Platform. This option helps you identify to which shop a transaction the back-end of Open Payment Platform is related to. The tag "{id}" will automatically be replaced be the consecutive order number.

4.5Selecting the Authorisation Method

You can choose between two options of authorizing credit card payments. By selecting one of the two under the option 'Authorisation Methods', you define how you want to process the individual payment methods.

Further information on the various authorisation methods can be found on our sellxed website.

Payment Processing

Please pay attention to the fact that you require the activation of further options with Open Payment Platform in order to use some of the authorisation methods.

It may be that certain authorization methods are not available for every payment method.

Alongside the introduction of PCI 3 there are additional certification requirements in case you are using the authorization method Hidden or AJAX. Please contact Open Payment Platform for further information or switch to another authorization method.

4.6Direct Capturing of Transactions

The option "Capture" allows you to specify if you wish to debit payments directly or if you first wish to authorise them and the debit the payment at a later point.

Depending on your acquiring contract, a reservation is only guaranteed for a specific amount of time. Should you fail to debit the payment within that period, the authorisation may therefore no longer be guaranteed. Further information on this process can be found below.

Different settings between Open Payment Platform and the module

It may be that settings saved in the payment modules overwrite settings saved in Open Payment Platform.

4.7Uncertain Status Status

You can specifically label orders for which for example no 3D-Secure verification nor any other security mechanism was carried out. This allows you to manually control the order before shipment.

4.8Optional: Validation

Note: It can be that this option is not visible in your module.In this case just ignore this section.

With the option 'Validation' you can define the moment when the payment method should be made visible to the customer during the checkout process. This setting is relevant for modules where the usage depends on the customer's compliance with specific preconditions. For example, if a solvency check has to be carried out or if the payment method is only available in certain countries. You have the choice between these options:

  • Validation before the selection of the payment method: A validation verification is carried out before the customer selects the payment method. If he or she does not fulfill the requirements, the payment method is not displayed
  • Validation after selection of the payment method: The verification of the compliance occurs after the selection of the payment method and before the confirmation of the order
  • During the authorisation: The validation verification is carried out by Open Payment Platform during the authorisation process. The payment method is displayed in any case

4.9Multi-Shop Set-Up

The payment module is designed for the usage of one Open Payment Platform contract for several shops. It must be differentiated, however, between the case of an integrated multi-shop functionality and independent shops:

Figure 4.1: Multi-shop set-up
Licensing

In the case of independent shops, you require a payment module license for each shop. For scale prices, please contact us directly.

4.9.1Usage of the Integrated Multishop Functionality of Magento

The payment module supports the multishop feature of Magento. No further modifications are necessary. The module automatically recognises the shop the order belongs to. In order for the multishop functionality to work, it is, however, necessary that the individual sub-shops within Magento have been configured correctly.

5Settings / Configuration of Payment Methods

5.1General Information About the Payment Methods

All sellxed payment modules are delivered with the most common payment methods. In case a desired payment method is not included per default, please contact us directly.

In order to be able to use a payment method, it must be activated in your account with Open Payment Platform as well as in your shop. Information about the configuration of the payment methods can be found further above.

Below you can find important information for specific payment methods that deviate from the standard process.

5.2Information on Payment Status

For each payment method you can define an initial payment status (status for authorized payments etc.). You hereby define the payment status for each state depending on the processing type of the order (captured, authorized, etc.). It's the initial status which the order assumes. Depending on the mutation carried out by you, the status can change.

Important info regarding Order Status

Never set the status to Pending Open Payment Platform or any similar pending status which is implemented by the module.

5.2.1Order status "pending" / imminent payment (or similar)

Orders with the status 'pending Open Payment Platform' are pending orders. Orders are set to that status if a customer is redirected in order to pay but hasn't returned successfully or the feedback hasn't reached your shop yet (Customer closed window on the payment page and didn't complete payment). Depending on the payment method these orders will automatically be transformed into cancelled orders and the inventory will be cleared (so long as the Cronjob is activated). How long this takes depends on the characteristics of the payment method and cannot be configured.

If you have a lot of pending orders it usually means that the notifications from your webserver to Open Payment Platform are being blocked. In this case check the settings of your firewall and ask the Hoster to activate the IPs and User Agents of Open Payment Platform.

5.2.2Order status "cancelled"

Orders with the status "cancelled" have either been set to that status automatically due to a timeout, as described above, or have been cancelled directly by the customer.

5.3Klarna

You can process Klarna directly viaOpen Payment Platform.In the following we will expand on the characteristics of the Klarna setup.

5.3.1Supported / Unsupported Functions

The module does not support the following functions:

  • You can not create or change any orders in the backend of Magento .
  • Partial activation and refunds can only be performed through the backend of Open Payment Platform () Full activation and full refunds can be performed directly inside Magento. For more information visit the Chapter around transaction management.
Edit Klarna transaction within Magento

Please make sure that you never modify or edit any Klarna transaction in your Magento backend.

The remaining functions are supported by the module. In the following you will find a description of the most important functions.

5.3.2Set Up / Configuration of the Payment Method

Activate the payment method as usual. Please note the following regarding the installation:

5.3.2.1Displayed Name of the Payment Method

You may change the displayed name in the frontend via title. Please use the title Invoice. Furthermore, you can define whether the Klarna logo is visible to your customers in the frontend via Display Logo.

5.3.2.2Description of the Payment Method

You may change the description of the payment method in the frontend via description. Please make sure you display the following description in your frontend: "Pay within 14 days".

5.3.2.3Select Authorization Method

We recommend to set Server as authorization method. In this case you will not be redirected to the payment page of Open Payment Platform.

5.3.2.4Klarna Merchant ID

In the payment method you can also define the Klarna Merchant ID (EID). You will either find this in your Klarna account or ask for it directly at Open Payment Platform.

5.3.3Canceling the Invoice

How to cancel invoices will be explained below in the chapter Activating / Canceling Orders. For further questions please refer to this section.

5.3.4Full Activating Invoices

For more information visit the Chapter around transaction management.

5.3.5Partial Refund and Partial Activation

Partial refunds and partial activations can only be done through the BIP of Open Payment Platform.

5.3.6On Hold Orders (Pending)

Pending orders are not supported by the module. In order you want those to be handled correctly by the system, please leave the field "Status Check interval" blank in your BIP. Please contact Open Payment Platform to make this setting.

5.3.7Testing

In order for you to test the payment method Klarna you will need specific test data. But first make sure the the operation mode is on test and the test mode is on external.

You will find the official test data for Klarna directly in the developer portal via this link: https://developers.klarna.com/en/de+php/kpm/test-credentials.

5.3.8Payment fees

If you want to charge payment fees for a specific payment method, feel free to use the compatible payment fees modules. Those fees are directly transmitted to Klarna.

Payment Fees

Please make sure to not charge payment fees within the Open Payment Platform BIP Backend. Please use exclusively the compatible modules as described above.

6The Module in Action

Below you will find an overview over the most important features in the daily usage of the Open Payment Platform module.

6.1Capturing / Cancelling of Orders

6.1.1Magento 1

Please note:

The transaction management between your shop and Open Payment Platform is not synchronised. If you capture payments with Open Payment Platform, the status in the shop will not be updated and a second capturing in the shop is not possible.

6.1.1.1Case 1: Invoice Capturing Directly After the Order

In the following, the process is explained for the case that you have chosen to directly create the invoice after having placed the order and only authorise payments - not capture them directly - (further information on the configuration can be found under Creating the Invoice).

In order to capture the order, open the invoice and click "capture". If you click "Cancel", the authorisation will be cancelled.

6.1.1.2Case 2: Deferred Invoice Capturing

In case you have chosen the deferred invoice creation, you first have to create the invoice by clicking on the button "Invoice". Select "Capture online" below the total amount and then click on "capture invoice". The invoice has now been captured.

6.1.1.3Cancel of orders/transactions

In order to cancel a transaction you first have to open the invoice and click on the cancel button. Aftert that open the order and click on cancel here again. This will send the cancel of the order to Open Payment Platform. Please note that you need to cancel the invoice and the order.

6.1.2Magento 2

6.1.2.1Capture Bug in Magento (v. 2.0.0)

In version 2.0.0 of Magento there is a bug. It could be that invoices cannot be captured. Please make the following adjustments in the file /vendor/magento/module-sales/Controller/Adminhtml/Order/Invoice/Capture.php:

  1. Delete the lines in the picture bellow which begin with a - .
  2. Add the lines which has been marked with a + .

Here you can find the codes to be inserted in the form of a text:

+ )->addComment( __('The credit memo has been created automatically.') );

Figure 6.1: Opening the Invoice

6.1.2.2Performing Captures

Please note

The transaction management between Open Payment Platform and your shop isn't synchronized. When you capture the payments at Open Payment Platform , the status is not adjusted and a second capture isn't possible in your shop.

In the configuration of the payment method you can decide whether the invoice should be captured after having been created or if only the payment is authorized. You also decide if you already want to create an invoice. If you create an invoice you can't make any adjustments for the capture.

In order to capture invoices please take the following steps:

  1. Open the order and create an invoice.
  2. If you have set the Invoice Settlement to deferred you can still make adjustments to the invoice.
  3. Click on Capture Online.
Figure 6.1: Capture options

6.2Place Orders in the Back-End of Magento

6.2.1Magneto 1

With the Magento payment module you can place orders and capture the payment directly in the shop; so called Mail Order / Telephone Order (MOTO).

  1. Go to the order overview and click on "Create New Order"
  2. The usual window for the creation of orders will be opened. Select the customer in question, the item and the address
  3. Select the preferred payment method and click on "Submit Order".
  4. Depending on the authorisation method that you have saved for the selected payment method, you will either be redirected to the Payment Page of Open Payment Platform or the mask for the credit card will appear such as in the image below. Enter the credit card data of the customer.
Figure 6.1: MoTo Transactions in Magento

6.2.2Magento 2

With the Magento payment module you can trigger orders directly from your shop, so called Mail Order / Telephone Order (MOTO).

  1. Go to the overview of the order (Sales > Orders) and click on "Create New Order"at the top right.
  2. The familiar window to create an order will open. Choose the desired customer, article and address.
  3. In the payment method box, choose the desired payment method and click on "Finalize order".
  4. After that you will be redirected either to the Payment Page of Open Payment Platform or you will be asked to enter your payment information in the shop, depending on your settings.

If an alias of the customer exists, you can alternatively use that for the order.

6.3Refunds

6.3.1Magento 1

You can refund already captured transactions and automatically transmit them to Open Payment Platform. In order to do so, open the invoice of the captured order. By clicking on "Credit Memo" the window for refunds is opened. Enter the amount you wish to refund. By clicking on "Refund" the refund is transmitted to Open Payment Platform.

Below you find a step-by-step guide including screenshots:

Figure 6.1: 1. open the invoice
Figure 6.1: 2. click on credit memo - Important - open the invoice first!.
Figure 6.1: 3. Adjust the refunding amount (see more info below Refunds Based on Quantity)
Figure 6.1: 4. To process the refund click on Refund.
Figure 6.1: Wait for the confirmation of the refund.

6.3.1.1Refunds Based on Quantity

You can make refunds based on product quantity. In order to do so, open the credit memo window and enter the amount of products you wish to refund to your customer's card

You can carry out as many individual refunds as you wish until you have reached the quantity of the original order. The status of the order then automatically switches to complete.

Figure 6.1: Overview over all Refunds

6.3.1.2Refunding of Any Amount

As each position of the order needs to be transmitted to Open Payment Platform we can't support the function Adjustment Refund - meaning the refund of any amount. Only whole items can be refunded by adjusting the refund amount.

Adjusting the amount of several refunds

It is possible to carry out several refunds on an order. Please note that you can refund a maximum of 100% of the original amount. If you have already carried out a refund you need to make sure not to refund more than the initial amount by adjusting the amount and the Adjustment Fee.

6.3.2Magento 2

6.3.2.1Resolving a Current Magento Bug (v. 2.0.0)

In the 2.x version of Magento there is a bug. Please make the following adjustments to the file /vendor/magento/module-sales/Model/Order/Payment.php :

  1. Delete the lines in the picture bellow which begin with a - .
  2. Add the lines which has been marked with a + .
Figure 6.1: Adjustments so you are able to enter a credit memo.

Here you can find the codes to be inserted in the form of a text:

+ )->addComment( __('The credit memo has been created automatically.') );

6.3.2.2Performing Credits

For registered transactions you can create credits and transmit them automatically to Open Payment Platform . In order to do so open an invoice of an already registered order. By clicking on "Credit Memo" a dialog will open for the refunds. Now you can adjust the number of products which you would like to credit in the credit memo dialogue.

Here you can find each step again including screenshots:

Figure 6.1: 1. Opening the Invoice
Figure 6.1: 2. Click on Credit Memo - Important the invoice needs to be opened first.
Figure 6.1: 3. Choose which products you would like to credit and click on Refund Online.
Figure 6.1: Overview of all the credits made
Adjusting the amounts for several refunds

It is possible to issue several credits on one order. Please note that you can't credit more than 100% of the original amount. If you have already issued a credit you will need to make sure you don't credit more than the original amount, by adjusting the amount and the Adjustment Fee.

6.4Useful Transaction Information on the Order

6.4.1Magento 1

In each order, processed via the sellxed module, you can find an overview over the most important information about the transaction as well as a transaction history.

Figure 6.1: Transaction Information.

6.4.2Magento 2

In each order, which was processed by a sellxed module, you will find an overview of the most important information on the transaction and transaction history.

Figure 6.1: Transaction Information.

6.5Usage Abo Commerce / Recurring Payments

6.5.1Magento 1

Abo-Commerce increases long-term customer loyalty. Customers can choose as many products as they wish and have them ordered in cycles of their choice. The advantage for customers: products that are required regularly are automatically delivered to their home.

If you wish to offer recurring payments with Magento, you can use our extension that we've developed for you. The module can be purchased directly in our shop. Please refer to the attached manual for the configuration of the module.

6.5.2Magento 2

It is not possible to create recurring payments for Magento 2

6.6Usage of the Alias Managers / Token Solution

6.6.1Magento 1

With the Alias Manager, your customers can securely save their credit cards with Open Payment Platform for later purchases. You can enable this by activating the option "Alias Manager" in the configuration of the Payment Method. The customer can then choose from their saved credit cards without having to enter all the details again.

Figure 6.1: Alias Manager Transaction
Attention

To use the Alias Manager tit may be necessary to activate certain options in your Open Payment Platform account. Please contact Open Payment Platform directly to do so.

6.6.1.1Deleting Customer Aliases

You can easily delete a customer's alias by opening the customer in the backend of Magento. Switch to the tab Open Payment Platform Alias and delete the saved alias directly here.

Figure 6.1: Delete previously saved aliases of your customers.

6.6.2Magento 2

Due to the integration of the Alias Manager the customers credit card data can be saved for later purchases. The customer can choose between the cards that have already been saved and won't have to enter all of credit card data again.

6.6.2.1Activating the Alias Manager / Token

In order for you to be able to use this you will need activate the option "Alias Manager" in the payment methods.

Figure 6.1: Alias Manager Transaction

6.6.2.2Customers Deleting the Token

In Magento 2 you can allow your customers to manage the aliases in their customer account at "My Open Payment Platform Aliases / Token"". This feature can also be enabled in the settings of the payment method

Figure 6.1: Activating the Alias Manager for Customers.

6.7Tax Calculation Settings

6.7.1Magento 1

To ensure that the taxes are calculated correctly and transmitted correctly to a third party invoice provider inside Magento please make sure that you set the calculation settings in the menu under System > Configuration > Tax as showed in the screenshot below.

Figure 6.1: Recommended tax calculation settings for Magento.

Please also make sure that inside the settings of your promotion in the tab "Actions" the discount is not applied to the shipping amount as Magento is not correctly transmitting the tax rate there.

6.8OneStepCheckout

6.8.1Magento 1

The checkout of Magento can be modified and reduced to one step. The so called OnePageCheckout. The sellxed modules support the most important OnePageCheckout extensions. If you are thinking of using a OneStepCheckout extension in combination with the sellxed Open Payment Platform Magento, please make sure that you are using one of the following:

6.8.2Magento 2

There is no official support for any OnePageCheckout module for Magento 2.

6.9Set-up a cron job to activate the timed operations

6.9.1Magento 1

To activate the timed operations of the plugin (e.g. update service, deleting pending orders, etc.) make sure that you set up the Magento Cron engine. Especially the update function allows you to automatically retrieve additional information or changes of your order directly via the API of Open Payment Platform. Please note it could be that in order to use the update feature it may be necessary that Open Payment Platform activates additional options in your account.

The module uses the standard cron engine of Magento. More information regarding the set up can be found here.

Here we suggest you use a Cron Engine like for example EasyCron. This allows you to open the file (URL) with an external service.

6.9.2Magento 2

The module uses the standard cron engine of Magento 2. More information regarding the set up can be found here.

6.10Magento 1 API Manual

Via API, the sellxed modules provide plenty of information on a transaction. The following section describes which calls are possible and what information is provided.

6.10.1General Information on Using the API

General information on using the Magento SOAP API can be found here: http://www.magentocommerce.com/api/soap/introduction.html

6.10.2API Calls

This overview shows the API Versions and which API Calls they support.

6.10.2.1API V1

  • $client->call($session, 'oppcw_transaction.list'); //List of all transactions
  • $client->call($session, ‘oppcw_transaction.info', {transactionsId}); // Single Transaction

6.10.2.2API V2

  • $client->oppcwTransactionList($session); //List of all transactions
  • $client->oppcwTransactionInfo($session, {transactionsId}); //Single Transaction

6.10.2.3XML-RPC

  • $client->call('call', array($session, 'oppcw_transaction.list')); //List of all transactions
  • $client->call('call', array($session, 'oppcw_transaction.info', {transactionsId})); //Single Transaction

6.10.2.4REST

  • $this->callApi(‘oppcw/transactions'); //List of all transactions
  • $this->callApi('oppcw/transactions/{transactionsId}'); //Single Transaction

7Testing

Before switching from test to live mode it is important that you test the module extensively. You can find all relevant test credit card data under: http://www.sellxed.com/de/testen.

Testing

Do not forget to switch the operating mode from test to live after having successfully tested the module.

7.1Test Data

In the following section you can find the test data for the various payment methods:
American Express
Card number
377777777777770
Expiry Date
12/2020
CVC
123
No 3D Secure
Card number
375987000000005
Expiry Date
12/2020
CVC
123
3D Secure
Carte Bleue
Card number
5555555555554444
Expiry Date
12/2020
CVC
123
Dankort
Card number
5019717010103742
Expiry Date
12/2020
CVC
123
Diners Club
Card number
36961903000009
Expiry Date
12/2020
CVC
123
Sepa Direct Debits
IBAN
AT152011128161647502
BIC
GIBAATWWXXX
Austria (AT)
IBAN
DE23100000001234567890
BIC
MARKDEF1100
Germany (DE)
IBAN
ES9121000418450200051332
BIC
CAIXESBBXXX
Spain (ES)
Discover Card
Card number
6011587918359498
Expiry Date
12/2020
CVC
123
giropay
IBAN
AT152011128161647502
BIC
GIBAATWWXXX
Austria (AT)
IBAN
DE23100000001234567890
BIC
MARKDEF1100
Germany (DE)
IBAN
ES9121000418450200051332
BIC
CAIXESBBXXX
Spain (ES)
JCB
Card number
3541599999092431
Expiry Date
12/2020
CVC
123
Klarna Invoice
Klarna (Approved)
Klarna (Denied)
Klarna (Pending -> Approved)
Klarna (Pending -> Denied)
Maestro
Card number
6799851000000032
Expiry Date
12/2020
CVC
123
MasterCard
Card number
5454545454545454
Expiry Date
12/2020
CVC
123
No 3D Secure
Card number
5212345678901234
Expiry Date
12/2020
CVC
123
3D Secure
Visa
Card number
4200000000000000
Expiry Date
12/2020
CVC
123
No 3D Secure
Card number
4012001037461114
Expiry Date
12/2020
CVC
123
3D Secure
V PAY
Card number
4822000000000000003
Expiry Date
12/2020
CVC
123

8Errors and their Solutions

You can find detailed information under http://www.sellxed.com/en/faq. Should you not be able to solve your problem with the provided information, please contact us directly under: http://www.sellxed.com/en/support

8.1Module is not shown

If the module is not shown even though the files have been downloaded onto the server correctly, please check the following:

  • The local.xml can be found in the /app/etc directory
  • Make sure disable_local_modules is set to ‚false‘

8.2The Referrer URL appears in my Analytics Tool

When a customer and the notification are redirected via Header Redirection, the Open Payment Platform Referrer URL might appear in your Analytics Tool thus hiding the original traffic source. However, most Analytic Tools are able to minimize this problem.

In case you are using Google Analytics as reporting tool, this step by step guide may help you to exclude the URLs: under bullet point 4.

9Compatibility with Third-Party Plugins

The plugins listed below are compatible with our payment modules and allow you to handle certain tasks in a easier way.

9.1Magento 1

9.1.1Fees and discounts within Magento

To configure a Open Payment Platform payment gateway based fee and discount, you will need the following 3rd-Party plugin.

9.2Birthday and gender in Magento 1

For certain payment service providers it is necessary to check the birthday an the gender of a customer. Magento 1 does not check this by default. this check can be enabled under "Go to System > Configuration | Customers > Customer Configuration > Name and Address Options".

9.3Birthday and gender in Magento 2

For certain payment service providers it is necessary to check the birthday an the gender of a customer. Magento 2 does not check this by default. this check can be enabled under "Stores > Configuration | Customers > Customer Configuration > Name and Address Options".

10Error Logging

The module will log different unexpected errors or information depending on the configured level. If there is any issue with the module, this log can help identify the cause.

10.1Log Levels

You can configure the log level in the Open Payment Platform settings. The store log setting does not affect these log messages.

  • Error: Logs unexpected errors only. (Default)
  • Info: Logs extended information.
  • Debug: Logs information helpful for debugging.

10.2Log Location

The log file is stored in the Magento log directory. (Default Path: {shopRootDirectory}/var/log)

11Advanced Information

This section of the manual is for advanced usage of the module. The content is for advanced users with special requirements. Everything in this section is optional and not required for the daily usage of the module.

11.1Transaction Object

This section describes how to extract information from a transaction, if you need it for further processing. E.g. You require more information of the transaction for further processing an order in your erp system.

The code snippets in this section assume your script resides in the root folder of the shop with the default shop folder structure.

11.1.1Magento 1

Initialize the shops core functions.
define('MAGENTO_ROOT', getcwd());
$mageFilename = MAGENTO_ROOT . '/app/Mage.php';
require_once $mageFilename;
Mage::setIsDeveloperMode(true);   
ini_set('display_errors', 1);
umask(0);
Mage::app();
Now you can load the transaction and then extract the transactionObject.
Load the transaction object by Id:
$dbtransaction = Mage::getModel('oppcw/transaction')->load($transactionId);
$transactionObject = $dbtransaction->getTransactionObject();
Load the transaction object by Order Number:
$dbtransaction = Mage::getModel('oppcw/transaction')->load($orderId,'transaction_external_id');
$transactionObject = $dbtransaction->getTransactionObject();

11.1.2Magento 2

Initialize the shops core functions.
use Magento\Framework\App\Bootstrap;
require __DIR__ . '/app/bootstrap.php';
$bootstrap = Bootstrap::create(BP, $_SERVER);
$obj = $bootstrap->getObjectManager();
$state = $obj->get('Magento\Framework\App\State');
$state->setAreaCode('frontend');
Get the transaction factory.
$factory = $obj->get('Customweb\OPPCw\Model\Authorization\TransactionFactory')->create();
Now you can load the transaction and then extract the transactionObject.
Load the transaction object by Id:
$dbTransaction = $factory->load($transactionId, 'entity_id');
$transactionObject = $dbTransaction->getTransactionObject();
Load the transaction object by Order Number:
$dbTransaction = $factory->load($orderId, 'order_id');
$transactionObject = $dbTransaction->getTransactionObject();
Load the transaction object by Payment Id:
$dbTransaction = $factory->load($paymentId, 'payment_id');
$transactionObject = $dbTransaction->getTransactionObject();